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The following document outlines the ordering and shipping policies for GammaHealth.

Please call our customer service line at (847) 267-5929 for information on how to fax your order.

Our staff is on line and ready to help you with your order or technical questions from 8:00 a.m. until 8:00 p.m. Central Standard Time, Monday through Friday.

Prices are subject to change without notice. The invoice will reflect prices in effect at time of shipment. Catalog prices do not include sales tax. Sales tax will be added to all invoices unless you furnish us with the appropriate tax exempt forms.

No orders less than $25.00 will be shipped.

Net 30-days for customers with established credit. Please note that all orders are C.O.D. until credit application is approved. Delinquent accounts will be assessed a finance charge equal to 1.5% per month (18% annum). Delinquent accounts will revert to C.O.D. status.

All orders will be shipped by the most efficient means. Orders are shipped F.O.B. origin. Charges are prepaid and added to the invoice.

All orders with a destination outside the United States are subject to special terms and conditions. Please contact our international sales department for further information.

Orders are usually shipped within 24-hours of receipt. If we are temporarily out of stock, items will be shipped as soon as possible.

We give no express warranties on merchandise listed in this online catalog. Most items are covered by the manufacturer’s warranties. Our Customer service personnel will assist you in securing replacement and/or reimbursement under manufacturer’s guidelines.

All returns of merchandise must have obtained prior authorization. In cases of error on our part, full credit plus return freight charges will be credited. In cases of customer error, a 20% restocking charge will be applied.

The following items will not be accepted for credit:

• Goods not in original sealed package
• Opened sterilized goods
• Special order items
• Merchandise whose invoice date is beyond 60 days
• Goods not in saleable condition
• Goods without a return goods authorization (RGA)

To receive a return goods authorization, call our customer service personnel or go to RGA online. Be prepared to provide the following information:

• Our invoice number and date
• Product description, model number and serial number (if applicable)
• Reason you wish to return merchandise

Our customer service personnel will give you an RGA number. A separate RGA number will be provided for each invoice referenced. The RGA number authorizes our receiving department to accept the merchandise and must be clearly marked on the outside of the return.

• Enclose a copy of our original invoice or packing slip
• Send merchandise freight prepaid; Freight collect shipments are not accepted.

Return goods authorization (RGA) numbers are valid for 30-days after date issued.

All claims for damage or shortage occurring in transit must be made immediately by the customer directly to the carrier.